The Ruff & Purr Pets 120-Day Satisfaction Guarantee
OUR MISSION:
Our mission is to empower devoted pet parents to make buying decisions backed by an awareness of the science, quality, integrity and transparency of our products. We formulate with the highest quality ingredients that are gentle, safe and effective. We know how much your pawed pals mean to you because we’re pet parents, too!
OUR 120-DAY GUARANTEE:
Our guarantee is how we stand in integrity with our mission. We proudly stand behind our products and quality controls and stand in highest integrity by backing every bottle with a 120-day satisfaction guarantee. If for any reason you or your pet are not satisfied with one of our products you purchased from us online or from one of our authorized resellers*, you may either request a refund or a replacement product.
*Amazon orders must be processed through Amazon returns. Please note that because we are unable to control the quality of the product sold by unauthorized sellers, unless otherwise prohibited by law, the guarantee is not available for products purchased from unauthorized resellers. The guarantee is also limited to the original, end-user purchaser and valid on first-time purchases.
WHY 120-DAYS?
It takes time for probiotics, prebiotics and enzymes to work to improve gut health. In many of the studies we used when formulating Restore M3® it took a number of weeks for the product to work at optimal levels, especially for the animals who demonstrated a more challenged digestive system with additional issues such as skin or behavior.
HOW TO CLAIM THE 120-DAY SATISFACTION GUARANTEE:
To submit a guarantee request, please email us at friends@ruffandpurrpets.com.
Please be sure you include the following information:
- Date of purchase
- Order Number
- Lot # as printed on the original bottle
- Location (Store name and number)
- Original receipt of purchase
Upon review and approval of your request, you will receive refund and return instructions within 7-10 business days.
You must submit your guarantee request within 120 days of the date of purchase.
GUARANTEE GUIDELINES:
Ruff & Purr Pets reserves the right to verify information, require a valid proof of purchase, and to deny guarantee requests in its discretion in cases of suspected negligence, failure to adhere to recommended storage, handling and dosing recommendations; fraud and/or if a customer has abused the Ruff & Purr Pets 120-Day Satisfaction Guarantee.
If you have any questions regarding whether a seller is an authorized Ruff & Purr Pets reseller, please contact us at friends@ruffandpurrpets.com. If you are shopping on Amazon, please note that the only authorized Amazon marketplace seller is “Amazon.com”. Ruff & Purr has not authorized any other online marketplace sellers on Amazon.com or other online marketplaces.